FAQs

To be accepted, the product must be:

• Unused, unwashed, and in original sellable condition.
• Free from stains, sweat, detergent, or body odour.
• Returned with all price tags, brand tags, and original packaging intact.

Accompanied by all original accessories or gifts received with it. 

Damaged or Faulty Product:

• Chill, we've got your back! If your order arrives looking worse for wear or not working properly, take a few pictures of the product with your phone.
• Email our superheroes: Send the photos along with a quick explanation of the issue to our customer service team at info@entimessi.com. Do this within 2 days of receiving your order, so we can fix it ASAP.
• We'll reply in a jiffy: You can expect a response from our team within 48 hours.

Products You Don't Like:

• No worries, it happens! If you change your mind about the product for any reason, no sweat! We'll happily accept it back. But there are a few conditions:
  • The product should look brand new, just like you got it.
  • It should be in its original packaging, with all the tags and labels still attached.
• Refunds or Exchanges: Once we receive the return, we'll offer you a refund or exchange (there might be some exceptions, so check our Return & Exchange Policy for the details).

No. The price tag, brand tags, and original packaging material must be intact. If these are missing, we reserve the right to reject the return request. 

Yes, you can initiate an exchange request within 7 days of delivery, provided the item meets our return conditions.

It depends on the refund mode you choose:

• Entimessi Store Credit (Fastest): You get Instant Credit immediately after our logistics partner picks up the return shipment.
• Bank/Original Source Refund (Slowest): This process can take 14–25 days total. It involves 7–14 days for the return shipment to reach us, followed by a mandatory Quality Check, and then an additional 7–11 business days for your bank to process the transaction.

We do not control the logistics transit time (7-14 days) or your bank's processing time (7-11 days). Additionally, for refund to original payment account, the product must physically arrive at our warehouse and pass a mandatory Quality Check before we can initiate the refund amount transfer. 

No. Our Store Credits come with Lifetime Validity and never expire. You can use them for any future purchase on Entimessi.com.

No, we do not make cash refunds. Refunds are processed either as Store Credit or to your original payment method.

No. Any item purchased at a discounted price, using a coupon code, or during special promotional events/site-wide sales is considered a Non-Returnable Product.

We do not accept returns on innerwear, socks, swimwear, sliders, slippers, and masks.

No, personalized or made-to-order items are non-returnable. 

In the rare case of a manufacturing defect or wrong product shipment, you may return a Non-Returnable Product. However, you must report this issue within 2 days of delivery.

Note: You are required to provide a mandatory unedited unboxing video and product images to support your return request. Without this evidence, we cannot validate or approve the return.

No. If you purchased products as part of a bundled package (e.g., Combo Sets, B2G1), you must return all products in the bundle. Partial returns will result in forfeiture of the refund or adjustments at our discretion.

Yes, you can cancel your order partially or fully before it has been packed and the invoice generated.

No. Once packed and invoiced, the order cannot be cancelled. However, you may choose to refuse the delivery when our logistics partner arrives.

We may cancel orders due to product non-availability, quality check failures, or operational issues. In such cases, a full refund is processed to your original payment source.

If we cannot facilitate a pickup due to logistical constraints, you must self-ship the product to our warehouse.

Yes. For self-shipped items, you are fully responsible for any loss or damage in transit. Refunds will only be processed after the product physically reaches us and passes the Quality Check.

No. We provide return pickups free of cost. 

Do not pay. You are strictly advised not to pay any money to the personnel collecting the return. If you make an unauthorized payment, Entimessi will not be liable to reimburse it. Please report such incidents to us immediately at info@entimessi.com.

To ensure fair use, if a user has exceptionally high returns, we reserve the right to charge a convenience fee on future orders or disable the user account. 

We offer a comprehensive suite of secure payment options to ensure a seamless checkout experience. You can choose from Credit/Debit Cards, Net Banking, Digital Wallets, and UPI, as well as flexible payment plans like EMI and Buy Now, Pay Later (BNPL).

All transactions are processed through our trusted partner, Razorpay, ensuring that your payments are handled with the highest standards of security and encryption."

Yes, Cash on Delivery (COD) is available for orders between ₹299 and ₹1,999. A non-refundable handling fee of ₹99–₹149 applies depending on the order value. Please note that COD is not available for orders above ₹1,999.

No, the refund destination cannot be altered once the process is initiated. Refunds must strictly follow the original transaction path to ensure security and compliance:

• Pre-Paid Orders: The refund will be processed either as Entimessi Store Credit (Default & Instant) or reversed to the same payment source (Credit Card, UPI, etc.) used for the purchase.

• Cash on Delivery (COD): The refund will be processed as Entimessi Store Credit (Default & Instant). Alternatively, you may choose a Bank Transfer by providing your account details. Please ensure accuracy, as bank details cannot be changed once submitted to our system.

Based on the Entimessi Refund Policy, the timing of your refund depends on the method you selected:

1. Entimessi Store Credit (Fastest)

• Timeline: Instant.

• When: The credit is added to your account immediately after the return shipment is successfully picked up by our logistics partner.

2. Refund to Original Source (Bank/Card/UPI)

• Timeline: 14–25 Days (Total).

• Breakdown: This process involves three stages:

  • Transit (7–14 Days): Time for the return shipment to reach our warehouse.

  • Quality Check (QC): Mandatory verification upon arrival.

  • Bank Processing (7–11 Business Days): Time for your bank to reflect the amount after we approve the refund.

Absolutely! We take your privacy very seriously. Our website uses a strong security lock to protect your data, and we never save your secret payment details. For more information, check out our Privacy Policy.

Absolutely. Entimessi is a Convergence Partner of the National Consumer Helpline (NCH). We adhere to the grievance redressal mechanisms laid down by the Department of Consumer Affairs, Government of India.

Absolutely! We take your safety very seriously. Our website has a special lock (SSL encryption) to protect your information. We never keep your secret payment details. Entimessi will never ask you for your CVV, OTP, or UPI PIN.

If someone calls, texts, or WhatsApps you pretending to be from Entimessi, don't share any private details. Tell the police right away about this. You can also call 1930 or go to the National Cyber Crime Reporting Portal to report the problem.

No. We will never ask for your CVV, OTP, or UPI PIN. If you receive calls, SMS, or WhatsApp messages claiming to be from Entimessi asking for these details, do not share them. Please contact your local cybercrime authorities immediately.

No, we do not currently maintain a customer care number. Please direct all inquiries and concerns to info@entimessi.com. We operate exclusively via email to ensure a transparent, documented trail of all communication in one place.

The best way to reach our customer service team is by email at: info@entimessi.com.

Our customer service representatives are available Monday through Friday, from 10:00 am to 6:00 pm.

We welcome inquiries regarding our products and strictly encourage customer feedback.

Our registered office is located at:

Artists Integrated Business Private Limited.
KMC Premises 230, Survey Park, Santoshpur,
Kolkata 700075, West Bengal

Our business hours are Monday through Friday, from 10:00 AM to 6:00 PM.

To bring you a diverse range of top-tier footwear, Entimessi partners with a trusted network of verified third-party retailers. This allows us to offer brands and styles that might otherwise be out of stock. Your trust is our priority. If you ever feel a product does not meet your standards of authenticity, you are covered by our 100% Satisfaction Guarantee and can return the item hassle-free.

To bring you the widest variety of Crocs and footwear, Entimessi partners with a network of trusted third-party retailers. In cases where we act as a fulfillment partner, we strictly vet our sources to guarantee quality. We value your trust above all: if you are unsatisfied or have any concerns about product authenticity, you are covered by our 100% Satisfaction & Authenticity Guarantee with a seamless return process."

We strive to ensure all information is accurate. However, discrepancies may arise due to inaccurate supplier information. If you find any errors, please report them to care@entimessi.com with the subject "INCORRECT INFORMATION".

Actual colors and dimensions may differ from the images displayed on your screen. Entimessi is not liable for these variations.

No, Entimessi provides no warranties on merchandise. Any warranties or promises made are solely the responsibility of the sellers or manufacturers.

No. All brand names, logos, and trademarks displayed belong to their respective owners. Their use is for identification only and does not imply endorsement, ownership, or affiliation by Entimessi.

No. Information on the website may not be reproduced, copied, or altered without written consent from Entimessi and its affiliates.

No. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or access to the service for any commercial purposes.

No. Entimessi is not responsible for website unavailability during maintenance, unplanned outages, technical reasons, or delays beyond our control. We are also not liable for any damages arising from the use or inability to use the website.

Yes. Entimessi may terminate your access to services for any reason, including improper use or non-compliance with our terms.