Shipping policy

Shipping & Delivery Policy

Last Updated: October 31, 2026.

At Entimessi, we are committed to delivering your orders with care, speed, and transparency. We offer flexible payment options to suit your preference.

1. Shipping Options & Rates

Option A: Pre-Paid (The Smart Choice)

Pay safely online using Credit/Debit Card, UPI, or Net Banking.

    • Shipping Cost: FREE
    • Benefits: Contactless delivery, free shipping, and no COD handling fee.
    • Applicability: Valid on ALL pre-paid orders.

Option B: Cash on Delivery (COD)

Pay cash to the delivery agent when the package arrives at your doorstep.

    • COD Handling Fee: A flat fee of ₹79.00 will be added to your total invoice.
    • Total Payable: You will pay the merchandise total after discounts plus the ₹79.00 COD handling fee to the delivery partner. For example, an eligible merchandise total of ₹2,499.00 results in a total payable of ₹2,578.00.
    • Applicability: COD is available when the merchandise total after discounts is up to ₹2,499.00, excluding the ₹79.00 COD handling fee.
    • Important Limit: COD is not available when the merchandise total after discounts exceeds ₹2,499.00, excluding the COD handling fee. Orders exceeding this limit must be pre-paid (which automatically qualifies them for Free Shipping).

2. Order Processing

  • Standard Processing: We aim to process and dispatch orders within 1–2 business days.
  • Peak Periods & Holidays: Please note that processing times may vary and increase during festivals, national holidays, or periods of high order volume (e.g., sales events).
  • No Guarantee: While we strive to meet our standard stipulated timeframes, processing times are estimates and not guaranteed. Delays may occur due to operational surges. We request your patience and understanding during these busy periods.
  • Business Days: We do not process orders on weekends (Saturday/Sunday) or national holidays.

3. Delivery Timelines (India Only)

  • Standard Delivery: Orders are usually delivered within 4–6 business days from dispatch. This delivery estimate is separate from the order-processing period.
  • Extended Zones: For North-eastern states, J&K, and remote locations, please allow up to 9 business days from dispatch.
  • Delays: Occasional delays may occur due to external factors (e.g., extreme weather, logistical disruptions). We will keep you informed promptly if your order is affected.
  • Overdue Shipments: If your shipment has not arrived within the applicable estimated delivery period, email info@entimessi.com with your order number. We will check the shipment status with the courier and update you.

4. Tracking, Packaging & Security

  • Tracking: Once your order is dispatched, you will receive a tracking link via email and/or WhatsApp to monitor your shipment.
  • Consolidation: We prioritize shipping all items in your order together. If your order ships in separate packages, we will share tracking details for each shipment.

Important: Receiving Your Package

To ensure fair resolution in case of discrepancies, please adhere to the following:

    • Check Before Accepting: If the outer packaging appears damaged, torn, or tampered with, please refuse delivery immediately and contact our support team at info@entimessi.com with your order number and details of the issue. We will investigate with the courier and then confirm whether a replacement or refund is approved. Refusing delivery does not automatically approve a replacement or refund.
    • Mandatory Unboxing Video: For your protection, if you accept the package, you must record an unboxing video.
      • The video must clearly show the unopened package with the shipping label clearly visible and the entire unpacking process without cuts.
      • In the rare event of a missing, wrong, or damaged item, this video is mandatory to process a replacement or refund claim. Claims without video proof may be rejected.

For reporting deadlines, evidence requirements, and the return or refund process, please refer to our Return, Exchange, Cancellation and Refund Policy.

5. Important Notes

  • Service Area: We currently ship exclusively within India. Delivery is subject to courier serviceability at your PIN code. COD availability may also vary by location.
  • Failed Delivery / Return to Origin: If a shipment is returned to us undelivered because the customer was unavailable, the address was incorrect, or an otherwise undamaged package was refused, we will contact the customer to discuss arranging another delivery before deciding whether to cancel the order. Refusal of damaged or tampered packaging is handled under Section 4.
  • Verification: To ensure genuine orders, we may confirm COD details via an automated WhatsApp message or call before dispatch. When verification is requested, please confirm within 24 hours of our verification message or call. COD orders that remain unconfirmed after this 24-hour window will be cancelled.
  • Non-Refundable Fee: In the event of a return/exchange (where applicable), the COD handling fee of ₹79 is non-refundable, as it covers the logistics cost paid to the courier partner.

Need Help?

If you have any questions regarding your shipment, please email to us at info@entimessi.com.