Shipping policy

Shipping & Delivery Policy

Last Updated: October 13, 2026.

At Entimessi, we are committed to delivering your apparel with care, speed, and transparency. We offer flexible payment options to suit your preference.

1. Shipping Options & Rates

Option A: Pre-Paid (The Smart Choice)

Pay safely online using Credit/Debit Card, UPI, or Net Banking.

    • Shipping Cost: FREE
    • Benefits: Contactless delivery, priority processing, and zero extra fees.
    • Applicability: Valid on ALL pre-paid orders.

Option B: Cash on Delivery (COD)

Pay cash to the delivery agent when the package arrives at your doorstep.

    • COD Handling Fee: A flat fee of ₹149.00 will be added to your total invoice.
    • Total Payable: You will pay the Product Price + ₹149.00 to the delivery partner.
    • Applicability: COD is available for orders with a total value up to ₹2,499.00.
    • Important Limit: COD is not available for orders above ₹2,499.00. Orders exceeding this amount must be pre-paid (which automatically qualifies them for Free Shipping).

2. Order Processing

  • Standard Processing: We aim to process and dispatch orders within 24–48 hours (1–2 business days).
  • Peak Periods & Holidays: Please note that processing times may vary and increase during festivals, national holidays, or periods of high order volume (e.g., sales events).
  • No Guarantee: While we strive to meet our standard stipulated timeframes, processing times are estimates and not guaranteed. Delays may occur due to operational surges. We request your patience and understanding during these busy periods.
  • Business Days: We do not process orders on weekends (Saturday/Sunday) or national holidays.

3. Delivery Timelines (India Only)

  • Standard Delivery: Orders are usually delivered within 4–6 days. Please allow up to 7 business days from dispatch for remote locations.
  • Extended Zones: Please allow an additional 1–2 days for delivery to North-eastern states, J&K, and remote locations.
  • Delays: Occasional delays may occur due to external factors (e.g., extreme weather, logistical disruptions). We will keep you informed promptly if your order is affected.

4. Tracking, Packaging & Security

  • Tracking: Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment.
  • Consolidation: We prioritize shipping all items in your order together. If a split shipment is necessary, we will notify you in advance.

Important: Receiving Your Package

To ensure fair resolution in case of discrepancies, please adhere to the following:

    • Check Before Accepting: If the outer packaging appears damaged, torn, or tampered with, please refuse delivery immediately and contact our support team.
    • Mandatory Unboxing Video: For your protection, if you accept the package, you must record an unboxing video.
      • The video must clearly show the unopened shipping label and the entire unpacking process without cuts.
      • In the rare event of a missing, wrong, or damaged item, this video is mandatory to process a replacement or refund claim. Claims without video proof may be rejected.

5. Important Notes

  • Service Area: We currently ship exclusively within India.
  • Verification: To ensure genuine orders, we may confirm COD details via an automated WhatsApp message or call before dispatch. Unconfirmed orders will be cancelled.
  • Non-Refundable Fee: In the event of a return/exchange (where applicable), the COD handling fee of ₹149 is non-refundable, as it covers the logistics cost paid to the courier partner.

Need Help?

If you have any questions regarding your shipment, please email to us at info@entimessi.com.