FAQs

Sure, you can! You don't have to sign up to place orders, but if you do, you can keep an eye on your orders, see what you've bought before, ask for refunds, and get special offers.

It's easy! Just tap on the little profile icon in the top right corner. A page for logging in will pop up. Put in your email address, and we'll send you a one time verification code to that email. Type in the code, and you're in your account! You don't need to make or remember a password.

There's no limit on how many different things you can add to your shopping cart. But to keep things fair for everyone, you can only order a maximum of 2 units of the same product at a time. If you're looking to buy a larger quantity, we call that a "bulk order." Just shoot us an email at care@entimessi.com and we can help you out!

No worries! When you place an order on Entimessi, the confirmation usually gets sent straight to your email address. It should arrive within 24 hours. If it doesn't show up in your inbox by then, there might be a glitch with your order. But before you contact us, there's a quick check you can do. Sometimes, emails like these land in your spam or junk folder by mistake. So, have a look there first. If it's still missing after checking your spam folder, then just shoot an email to care@entimessi.com and our team will be happy to help!

We only cancel orders for a few reasons, like if there's a mix-up with the delivery address you gave us, the item isn't in stock anymore, or you yourself requested a cancellation.  If you think our mistake led to the cancellation, shoot us an email at care@entimessi.com. We'll do our best to get your order back on track and deliver it to you as soon as possible!

We want you to be happy! That's why we offer a cancellation window for your peace of mind.

Here's what you need to know:

Cancelling Your Pre-paid Order:

• Change your mind within 6 hours? No problem! Just email us at care@entimessi.com  within 6 hours of placing your order.
• Need to modify your order? You can do this ONCE within 6 hours of placing your order, or BEFORE your order ships from our warehouse (whichever comes first).

Cancelling Your Cash on Delivery (COD) Orders:

• Plans change, we get it! If you've placed a COD order and want to cancel it, simply log in to your account and visit the order status page. You can cancel your order by clicking the CANCEL button within 24 hours of placing it. Don't worry, we understand.

Important Note: Once your order leaves our warehouse, we can't accept cancellation requests.

Sure, but there's a catch! You can change things like the colour, size, or delivery address within 4 hours of placing the order. If you're past that mark, shoot us an email at care@entimessi.com and we'll see what we can do. Once we start working on your order, we can't make any changes.

But remember, this is only for small changes. If you want more stuff or a different product altogether, you'll need to place a whole new order online. 

We usually start processing your order within 48 hours after you place it.We don't process orders on weekends or holidays, but you might still get your delivery on those days.

Delivery usually takes 6-8 days (not counting the day we ship it) anywhere in India. It might take an extra 1-2 days if you live in one of the northeastern states. If you live in a remote area, it could take even longer.

We'll let you know if there are any unexpected delays that are out of our control.

We deliver to almost all locations within India. Unfortunately, we don't ship to other countries right now.

Shipping is free for pre-paid orders. However, if you choose to pay when you receive your order (called "Cash on Delivery" or "COD"), there's a small fee of ₹99 for orders up to ₹1,999. Unfortunately, we can't offer COD for orders over ₹1,999.

You'll see how much shipping will cost before you finish your order. And if you want to know more about our shipping rules, you can check out our Shipping Policy.

We'll keep you updated on your order's journey. Once you place your order, we'll send you emails with information about when it's shipped and delivered. In those emails, you'll find a tracking number. You can use this number to check the status of your order online.

Unfortunately, we don't offer open-box delivery at the moment. While we understand the importance of verifying high-value orders before accepting them, our current delivery partners are unable to provide this service.

As soon as we're able to offer open-box delivery for high-value purchases, you'll have the option to select it on the Order Summary page. We'll keep you updated on any changes.

Don't worry! If you're not there to receive your package, the delivery person will usually try to contact you by phone or leave a notice. If they can't reach you, our customer service team will send you reminders. They'll make three delivery attempts.

If the delivery person can't deliver your order after three tries, they'll send it back to us. This means your order will be canceled, and we'll refund your money to the original payment method within 14 business days.

We get it - mistakes happen! Even though our team double-checks everything before sending your order (except for canceled items, of course), sometimes things might slip through the cracks.

If you notice something missing, don't worry! Just shoot us an email right away at care@entimessi.com with a copy of your invoice, and we'll get that missing item shipped out to you ASAP.

Absolutely! We handle bulk orders for our entire apparel range, including tees, sweatshirts, shirts, and even trousers. Customization is available too, with DTG printing and embroidery options. Check out the details: https://entimessi.com/pages/custom-apparel-for-businesses

Sure! We customize tees, sweatshirts, shirts & even trousers. DTG prints & embroidery available. See details: https://entimessi.com/pages/custom-apparel-for-businesses