FAQs

If you're not happy with your purchase, you can return it within 14 days. Just let us know you want to return it, and we'll check if it's okay. If it is, we'll send someone to pick it up from your place. Make sure the item is still in its original box and hasn't been damaged. We'll pay for the shipping cost to return the item.

Damaged or Faulty Product:

• Chill, we've got your back! If your order arrives looking worse for wear or not working properly, take a few pictures of the product with your phone.
• Email our superheroes: Send the photos along with a quick explanation of the issue to our customer service team at care@entimessi.com. Do this within 2 days of receiving your order, so we can fix it ASAP.
• We'll reply in a jiffy: You can expect a response from our team within 48 hours.

Products You Don't Like:

• No worries, it happens! If you change your mind about the product for any reason, no sweat! We'll happily accept it back. But there are a few conditions:
  • The product should look brand new, just like you got it.
  • It should be in its original packaging, with all the tags and labels still attached.
• Refunds or Exchanges: Once we receive the return, we'll offer you a refund or exchange (there might be some exceptions, so check our Return & Exchange Policy for the details).

It depends on the delivery company that picks up your return. Once we get it back, we'll let you know by email. We try to process refunds within three days of getting the item back, but it might take a few more days for your bank to put the money back into your account.

You can pay for your order using many different ways, like credit or debit cards, online banking, digital wallets, UPI payments, or even monthly installments (EMI) or buy now pay later (BNPL).

We use trusted payment partners [Razorpay/ Phonepe] to make sure your payment is safe and secure.

Yes, you have the option to pay with cash when your order is delivered to your address if the total amount is less than ₹2,999. However, there's a ₹99 fee associated with this cash on delivery (COD) service, which is non-refundable. Please note that COD is not available for orders that are ₹2,999 or more.

Once your refund is approved, you'll receive your refund in your original mode of payment. The refund will be credited to your account within 7-14 business days.

If you paid with cash when you got the order, and you want your money back, we'll send you an email asking for your bank account information. Once we approve your refund, we'll put the money back into your account. It should take between 7 days for the money to show up in your bank.

Unfortunately, you can't. Once you've placed an order and paid for it, the refund will be sent back to the same method you used to pay. For example, if you paid with a credit card, the refund will go back to that card. 

We usually send your refund within 3 days after we get your item back and the seller approves to it. 

We send out refunds twice a week, on Tuesdays and Fridays. But if a bank holiday falls on one of those days, we'll do it the next workday. Keep in mind that your bank might take a few days to put the money back into your account.

Please wait at least 14 days after we get your return before contacting us about your refund. We'll send you a confirmation email when we've processed your refund.

Absolutely! We take your privacy very seriously. Our website uses a strong security lock to protect your data, and we never save your secret payment details. For more information, check out our Privacy Policy.

Absolutely! We take your safety very seriously. Our website has a special lock (SSL encryption) to protect your information. We never keep your secret payment details. Entimessi will never ask you for your CVV, OTP, or UPI PIN.

If someone calls, texts, or WhatsApps you pretending to be from Entimessi, don't share any private details. Tell the police right away about this. You can also call 1930 or go to the National Cyber Crime Reporting Portal to report the problem.

The best way to reach our customer service team is by email at care@entimessi.com. Our customer service representatives are available Monday through Friday, from 10:00 am to 6:00 pm.

Here's why email is preferred: When you contact us by email, it creates a record of our conversation. This helps us ensure everything is clear and documented for both you and Entimessi.

FYI: While we appreciate phone calls and WhatsApp messages, we kindly ask that you don't use them for discussions about refunds, exchanges, or other official matters. These are best handled through email for clarity and documentation purposes.

We value your feedback! Share your experience with our customer service team by emailing care@entimessi.com.

While we strive to offer a wide range of quality footwear on Entimessi, we're not authorized sellers of all the brands we carry. To ensure a steady supply and variety, we partner with reputable third-party footwear retailers. We act as a middleman, facilitating the fulfillment of your footwear orders.

If you have any concerns about the authenticity of a specific product, we offer a no-questions-asked return policy to ensure your satisfaction. We value your trust and are committed to providing you with a positive shopping experience.